General

The following terms and conditions apply to all our offers and every sale or supply of goods or services by Riko Ekos doo. Buyer’s or any other conditions from the general terms and conditions of sale only apply if they have been confirmed in writing by Riko Ekos doo and are stated in the confirmation customer orders. Our certificates sent by e-mail are also considered to be confirmed in writing.

Verbal agreements are only valid if they have been confirmed in writing by Riko Ekos doo.

The confirmed agreement on the deviation of an individual point from the general sales conditions of Riko Ekos doo does not affect the validity of the other points or provisions of these conditions. The buyer accepts and acknowledges the general sales conditions of Riko Ekos doo upon issuing the order confirmation, and at the latest upon receipt of the goods.

Commonly used terms:

SELLER, PROVIDER, COMPANY: Riko Ekos d.o.o.

CUSTOMER, BUYER, CONSUMER: every natural and legal person and all natural persons acting on behalf of a legal person

ARTKEL, EQUIPMENT, PRODUCTS, PRODUCT: are products or products offered by the seller.

USER: any visitor of website www.riko-ekos.si

Sales conditions

• Our offers are non-binding. The customer’s order is binding for us after our written confirmation or advance payment, in accordance with the confirmed order of the buyer.
• Issuance of the proforma invoice is not considered as confirmation of the order. In this case, our obligations begin to run from the date of payment of the amount according to the proforma invoice.
• All photos, technical sheets, instructions and other documentation that the buyer receives upon delivery may only be used for personal use by the buyer and may not be reproduced or made available to third parties for inspection and processing without our written permission.
• In case of cancellation of the order by the buyer, the latter is obliged to reimburse Riko Ekos doo for all costs of goods and work incurred in connection with the same order up to the date of cancellation.
• The payment term begins on the day the goods are shipped, not the day the invoice is issued.

Limitation of liability

The company Riko Ekos doo tries to ensure the up-to-dateness and correctness of the information published on the website, but the product features, delivery time or price may change and the company Riko Ekos doo fails to correct the information published on the website in a timely manner. In such a case, we will inform the customer about the changes and allow him to change or withdraw from the order.

Conclusion of contracts and orders

The seller undertakes to provide the buyer with the following information before being bound by the contract or order:

1. information about the seller’s company (company name and registered office, registration number),
2. contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
3. the essential characteristics of the items (including after-sales services and guarantees) and the validity period of this information,
4. availability of items (each item offered on the website should be available within a reasonable time),
5. terms of delivery of items (and method, place and deadline of delivery),
6. prices, which must be clearly and unequivocally determined and must clearly show whether they already include taxes and transport costs and other charges and the validity period of this information,
7. the method of payment and delivery or fulfillment and the validity period of this information,
8. time validity of the offer,
9. the period in which it is possible to withdraw from the contract and the conditions for withdrawal,
10. an explanation of the complaint procedure, including all information about the contact person or customer service department.

The contract or the order is concluded when the customer and the seller have unanimously accepted the sales contract, prices and dates of delivery / performance, shipping methods or to the extent specified, when the seller provides the client with a written confirmation of the order document and at the same time when the supplier receives the advance payment (if this condition is included in the order). Distance contracts are concluded in writing or orally between the provider and the buyer with the issuance of a confirmation of the buyer’s order or with the help of a means of distance communication (e-mail, image material), which enables the conclusion of the contract in such a way that the simultaneous physical presence of the contracting parties is not required. The sales contract between the provider and the buyer is therefore concluded the moment the provider confirms the order in writing or verbally. From this moment on, all prices and other conditions are fixed and apply both to Riko Ekos doo and to the customer.
We treat all confirmed orders as irrevocable. The sales contract (that is, an electronic order status message or order confirmation) is stored electronically on the seller’s server. The buyer can cancel the order without additional obligations between the time the order is issued and the receipt of the buyer’s confirmed order.

Together with the goods, the company issues a delivery note to the buyer, as well as an invoice within 5 working days.

The seller allows the following payment methods:

• advance paymentby transfer to the seller’s bank account according to the offer / preliminary invoice / order of the buyer.
• by bank transfer within the agreed periodto the seller’s bank account according to the offer/proforma invoice.

Dispatch

The provisions of the International Chamber of Commerce from Paris, i.e. the provisions of the INCOTERMS 2000 regulations, apply to the interpretation of the delivery condition or the shipment of goods.

The place of dispatch for the delivery of goods is at the headquarters of the company Riko Ekos doo, Mali Log 2a, 1318 Loški Potok. The risk of loss or damage to the goods is transferred to the buyer by handing over the goods to the carrier, freight forwarder or the client in person. Goods prepared for personal collection must be collected by the client within 5 working days. Otherwise, we can send it or store it at the client’s expense and risk.

Delivery time

The delivery period begins after confirmation of the order by Riko Ekos doo.
– The delivery date or delivery date is considered the day when the goods are dispatched from our warehouse or the day when the buyer was informed that the goods are ready for collection.
– If all items are not in stock, we reserve the right to partial deliveries.
– The confirmed delivery period can be extended in case of subsequent changes to the customer’s order (quantity, technical specification, execution, etc.) and in cases over which Riko Ekos doo has no influence, i.e. in cases of force majeure. As a force majeure, we understand the extension of delivery dates due to major machine breakdowns in the company Riko Ekos doo, strikes, natural and other disasters, martial law and the like. We also understand the significant extension of the delivery dates of our suppliers as force majeure due to the extension of the delivery dates of their sub-suppliers. The extension of the delivery period in such cases is equal to the duration of the force majeure and the necessary time to restart production at our supplier. In the event of a delay in the delivery date, the buyer can set a new reasonable delivery date in which Riko Ekos doo must deliver the goods, otherwise the buyer can withdraw from the order without obligation. If the buyer suffers damage caused by a delivery delay due to the fault of the company Riko Ekos doo, he is entitled to compensation for the delay, which, unless specified in the buyer’s order or contract, is agreed upon at a later date.

The buyer is obliged to collect the ordered goods within 7 days from the notification of the completed order or notification that the goods are ready for collection (in the case of personal collection at the company). If the buyer does not pick up the ordered goods, which are sent with cash on delivery, and the goods are returned to the company’s address after the waiting period has expired at the delivery service, this is NOT considered a withdrawal from the contract, since the latter is still validly concluded and for the unilateral unannounced withdrawal of the buyer from the contract. In the event of non-acceptance, the buyer is also responsible for paying the costs of additional shipping/returning the goods to the company.

Payments

• Currency or The payment deadline is the deadline or the day when the entire amount of the invoice must be transferred to the transaction account of the company Riko Ekos doo.
• Unless otherwise agreed and confirmed in writing by Riko Ekos doo, the payment deadline is 15 days from the date of the invoice.
• In case of late payment, we charge legal late payment interest.
• In the event of a complaint or complaint from the buyer regarding the quantity or quality of the goods, the payment deadline is not automatically extended. The payment term is extended only after the complaint has been acknowledged by Riko Ekos doo
• We reserve the right to withdraw from the order if the buyer significantly violates or delays payment within the payment deadline. In this case, we are entitled to return the goods that have not been paid for by the buyer.
• The buyer has no right to possession of the goods until the invoice is paid in the amount of 100% of the value or up to the fulfillment of the buyer’s obligations.
• The costs of reminders, payment recovery or attachment costs are borne by the client.

The right to withdraw from the purchase, return products

Insofar as the buyer wishes to issue an invoice to a legal entity, it is considered that he accepts the business conditions that apply to legal entities. The main difference compared to natural persons (consumers) is the possibility of withdrawing from the contract: legal persons are only allowed to return the delivered items within the warranty conditions and defects on the items. Legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons). Purchases by legal entities are also subject to these General Terms and Conditions, with the exception of the above-mentioned withdrawal option.

Pursuant to the Consumer Protection Act (ZVPot), the buyer – a natural person has the right to return purchased goods without giving a reason. The buyer must notify us in writing of the intended return no later than 14 days after receiving the goods, via the contact form or by e-mail to the e-mail address nabava@riko-ekos.si , and return the goods within a further 14 days. The return of the received goods to the company within 14 days of receiving the goods is also considered a notification of the intended return. The goods must be returned in the appropriate packaging, with the original label, undamaged and in an unchanged quantity and form, the product must also not have visible signs of use. You must also attach the original invoice and information about your transaction account to which you want a refund.

The address for returning goods to the seller is Riko Ekos, doo, Mali Log 2a, 1318 Loški Potok. We advise you to use a delivery service that allows you to track shipments; prepare the goods properly for transport. You can also return the goods in person. Any return costs are covered by the buyer. We do not accept consignments with a ransom. In case of withdrawal from the contract, the company Riko Ekos doo shall return all payments received immediately or no later than within 14 days after receiving the notice of withdrawal from the contract. The company Riko Ekos doo returns the received payments to the buyer with the same means of payment that the buyer used, unless the buyer explicitly requested the use of another payment method and if the buyer does not bear any costs as a result. We also allow you to replace the product from the existing sales one. In the case of an exchange, the shipping costs are covered by the buyer. If so agreed by both parties to the contract, a credit note can also be issued to the buyer, which can be used for the next purchase, but no later than within 1 year from the issuance of the credit note.

We enable companies, independent entrepreneurs and other legal entities to return shipments of items within the scope of warranty and complaint conditions. The latter do not have the option of withdrawing from the contract within 14 days of taking over the goods, without having to state a reason for their decision, as is the case for natural persons.

Testing an item that deviates from the stated is considered as using the items, which means that the consumer thereby loses the right to withdraw from the contract.The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the price list of the delivery service and depends on whether it is a shipment/package/cargo).

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that has been manufactured according to the consumer’s exact instructions, that has been adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired expiration date.

Guarantees and complaints

For the sold products, we assume a guarantee for the quality or integrity of the delivered goods in accordance with the catalog data and in accordance with previous written agreements.

Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the article presentation page. If there is no warranty information, the buyer can contact the seller, who will provide him with up-to-date information.

The buyer can:

– the quantity or quality deviation of the supplied goods shall be notified in writing or complained of within 8 days after receipt of the goods at the latest.

– the buyer can report hidden defects or hidden quality deviations in writing or complain immediately after discovery, but no later than 3 months after receiving the goods.

The error is real / hidden:

1. if the thing does not have the properties necessary for its normal use or for traffic;
2. if the item does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
3. if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
4. if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

The suitability of the goods for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The buyer as a consumer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The error notification must describe the error in more detail and allow the seller to inspect the item. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. The provisions of ZVPot and the Code of Obligations (hereinafter: OZ) are directly applicable to other rights and obligations related to material defects.

– in the case of prior technical acceptance of the goods, the buyer is not entitled to a subsequent complaint about the goods, except in the case of a hidden defect.

The buyer must return the articles related to the complaint to the company’s headquarters as soon as possible, so that the justification of the complaint can be determined. Otherwise, the buyer loses the right to complain. When this is not possible (in the case of the sale of larger items), complaints can be inspected at the buyer’s headquarters by agreement.

If the buyer’s complaint is justified, we undertake to eliminate it as soon as possible, that is, within the shortest reasonable period.
We do not take into account complaints arising from unprofessional use and unauthorized or unprofessional assembly, unauthorized and unprofessional intervention in the product itself, unprofessional start-up, as well as unprofessional, defective or careless handling of the product. Also, the complaint is not recognized in the case when it is established that the article / product was not maintained in accordance with the seller’s instructions and in the case of installed unauthorized parts.

Unless otherwise stated in the general sales conditions, we guarantee compensation for damage in the event of a proven breach of contract or proven breach of other written agreements, namely only in the event of damage during the warranty period of the product and on the basis and within the scope of the binding warranty for the products, and insofar as the damage is not caused negligently or intentionally. Proof of liability for compensation and entitlement to compensation rests with the buyer. 

Limitation of liability

the seller makes every effort to ensure that the information published on its website is up-to-date and correct. The user uses the data on the seller’s website at his own risk. The seller is not responsible for any direct or indirect damage that may occur to the user as a result of the use of data and/or services on the seller’s website, or for any errors or inaccurate data that may appear on the seller’s website. The seller is not responsible for any direct or indirect damage or inconvenience that may occur to the user due to possible technical problems or interruptions in operation. The seller provides adequate equipment only on his website and is in no way responsible for any irregularities or illegalities arising from inadequate equipment or user behavior. The seller has the option of withdrawing from the contract only if an obvious error is found in accordance with Article 46 of the OZ. A mistake in the essential properties of the article and all mistakes which are considered decisive according to customs in traffic or according to the intention of the customers and which the seller would not have confirmed or concluded a contract with if he had been aware of them, are considered to be an obvious error. This also includes obvious pricing errors. The seller can terminate the business with the user without warning, to the extent that there has been non-compliance with the rules of use of the online store on the part of the user. The seller can also cancel the order if the user did not accept the previous order and thereby caused material damage to the seller, which he did not repay. In case of rejected packages by the user, the seller sends a proforma invoice regardless of the user’s chosen payment method. In the event of a rejected package, the purchase amount will be returned to the user without postage.

Links to other websites

Some links from the seller’s website may lead to other websites, the content of which is not managed, controlled or checked by the seller. The seller provides these links to the user only as a useful addition. The provided links to other websites do not constitute an endorsement of the products, services or information by the seller and do not imply any connection between the seller and the operators of these linked websites.

Intellectual and copyright property

The website and all published content are the property of Riko Ekos doo.

The user may use the seller’s websites, services and data on them only for the purposes for which they are intended. Websites are not intended for any other purposes, such as systematic data collection on websites – either manually or programmatically, “hacking into a program”, etc. The user undertakes not to use the seller’s website maliciously. The seller has the right to a user for whom there is a reasonable suspicion that certain network activities are being carried out from his internet connection with the aim of saturating the network connection and/or overloading the internet network or the seller’s website and endangering the security and/or operation of computers or seller’s equipment or third-party computers, immediately and without prior warning, disconnect the user name and password and disable access to the website until the violation is remedied.

Copyright works primarily include all parts of software code, all software architecture and engineering, graphic elements, images, audio and visual material, and other copyrighted elements that do not need to be copyrighted due to their nature. The structure is also protected, as individual conceptual solutions. Any copying, quoting, dubbing, imitation and dissemination for commercial purposes without the knowledge of Riko Ekos doo is prohibited.

The contents published on the website are the property of Riko Ekos doo and may only be used for non-commercial purposes, where all copyright notices must be kept. In the opposite case and illegal use, use without the permission and consent of the seller and without indicating the sources, the used property of the company Riko Ekos doo is considered to be a theft of intellectual and copyright rights.

Sometimes it happens that we cannot guarantee the complete accuracy and reliability of all published data. We will take all your warnings seriously and correct the published information immediately.

We do not assume responsibility for any consequences arising from the use of information published on this website or temporary non-operation of the website. We reserve the right to make daily changes to content, errors in prices, translations and written text.

All copyrights on the store website (including all images, photos, animations, videos, music, text and files) are the exclusive property of the seller.

Final provisions

The seller can change these general terms and conditions of business without the prior consent of the users.

These general conditions apply from: 01.06.2021.

PRIVACY POLICY

The protection of your personal data is very important to us, which is why, along with quality content, we also guarantee your right to make your own decisions about the use of your data. This privacy policy governs the collection, storage and processing of personal data collected by the operator from users.

Personal data protection policy

The purpose of the personal data protection policy is to inform individuals, service users, colleagues and employees and other persons (hereinafter: individual) who cooperate with Rika Ekos doo (hereinafter: company) about the purposes and legal bases, security measures and the rights of individuals regarding processing of personal data carried out by our company.

We value your privacy, so we always protect your data carefully.

We process your personal data in accordance with European legislation (Regulation (EU) 2016/697 on the protection of individuals in the processing of personal data and on the flow of such data (hereinafter: the General Regulation)), applicable legislation in the field of personal data protection and other legislation that gives us the legal basis for processing personal data and the company’s internal acts that regulate the protection of personal data.

The personal data protection policy contains information for individuals about how our company, as a controller, processes personal data received from individuals based on the legal bases described below.

Manager

The controller of personal data is the company:

Riko Ekos doo

Mali Log 2a, 1318 Loški Potok E-mail: info@riko-ekos.siPhone: 01/8367-056

Contact person for personal data protection:info@riko-ekos.si

Individuals to whom personal data relate can contact the contact person for the protection of personal data regarding all issues related to the processing of their personal data and the exercise of their rights based on the General Regulation:

Contact: 01/ 8367-056 Email:info@riko-ekos.si

Personal data

Personal data is information that identifies you: your first and last name, email or physical address. Our website does not collect your personal data except when you enable it, i.e. when you order products, submit an inquiry or when you subscribe to our e-newsletter. All your data is kept for the duration of our business cooperation or of potential business cooperation. Personal data means any information relating to a specific or identifiable individual (hereinafter: the individual to whom the personal data relates); an identifiable individual is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or by reference to one or more factors that characterize the physical, physiological, genetic , mental, economic, cultural or social identity of that individual.

The website does not collect your personal data, except when you enable it, which can happen when: – you submit an online form, – you register (create a user account), – you subscribe to our e-newsletter.

We process your data exclusively for the purposes provided to us and store it in a mail client or database (depending on how it was sent to us).

Protection of personal data

–We will never misuse your personal information in any way.- We will never pass your contact and personal information to a third party, unless required by law.- We will never send you e-mails that you have not signed up for.- Anytime you can unsubscribe from any of our emails.

Purposes of processing and basis for data processing

The company collects and processes your personal data on the following legal bases:

• processing is necessary to fulfill a legal obligation, which is considered the controller;
• the processing is necessary for the performance of a contract, the contractual party of which is the individual to whom the personal data relates, or for the implementation of measures at the request of such an individual prior to the conclusion of the contract;
• processing is necessary due to the legitimate interests pursued by the controller or a third party;
• the individual to whom the personal data relates has consented to the processing of his personal data for one or more specified purposes;
• the processing is necessary to protect the vital interests of the individual to whom the personal data relates or another natural person.

Execution of the contract

In the event that you enter into a contract with the company as an individual, this constitutes the legal basis for the processing of personal data. We may process your personal data in order to conclude and implement a contract, such as e.g. sale of goods and services, membership in benefit clubs, participation in events, trainings, promotions, etc. If the individual does not provide personal data, the company cannot conclude a contract, nor can the company provide you with a service or deliver goods in accordance with the concluded contract, as it does not have the necessary information for implementation. Based on the performance of a legal activity, the company can inform individuals and users of its services to their email address about its services, events, training, offers and other content. The individual can at any time request the termination of this type of communication and processing of personal data and cancel receiving messages via the unsubscribe link in the received message, or as a request by e-mail to or by regular mail to the company’s address.

Legitimate interest

The company may also process personal data on the basis of the legitimate interest it pursues. The latter is not admissible when such interests prevail over the interests or fundamental rights and freedoms of the individual to whom the personal data relate, which require the protection of personal data. In case of use of legitimate interest, the company always conducts an assessment in accordance with the General Regulation.

If you have voluntarily indicated that we can inform you about new developments in our company, we reserve the right to occasionally send you current content by e-mail, SMS or regular mail. We only store the data that you send us via the form. , namely: first name, last name, e-mail address, residential address, telephone number, or other information that you enter. What this information is depends on the form (inquiry, registration, general information, etc.). The processing of personal data of individuals for the purposes of direct marketing is considered to be carried out in a legitimate interest. The company can thus process the personal data of individuals that it has collected from publicly available sources or within the framework of the legal performance of activities, also for the purposes of offering goods, services, employment, informing about benefits, events, etc. To achieve these purposes, the company may use regular mail, telephone calls, e-mail and other means of telecommunications. For the purposes of direct marketing, the company may process the following personal data of individuals: name and surname of the individual, address of permanent or temporary residence, telephone number and email address. For the purposes of direct marketing, the company may process the specified personal data even without the express consent of the individual. The individual can at any time request the termination of this type of communication and processing of personal data and cancel receiving messages via the unsubscribe link in the received message, or as a request by e-mail to or by regular mail to the company’s address.

Processing based on consent or consent

If you expressly agree to the use of your personal data for advertising and marketing purposes, we will store and use your data for these purposes, e.g. for sending news, promotions, updates, etc. We may use the information you provide us to improve the effectiveness of our advertising and marketing services. Insofar as the company does not have a legal basis demonstrated on the basis of law, contractual obligation or legitimate interest, it may ask the individual for consent or consent. Thus, it can process certain personal data of an individual also for the following purposes, when the individual gives this consent.

Obtained data stored by the administrator of the personal data collection (obtained via the website):

• • email address;
  • first and last name and title or gender due to personalized emailing needs;
  • company name;
  • physical address;
  • phone or GSM;
  • which messages the user opened and which links in the messages he clicked;
  • which pages he visited on the portal;
  • past inquiries, purchases, invoices, support requests;
  • User IP addresses and cookie IDs.

When sending e-mails, the administrator records the opening of received messages by individuals and clicks on links in received messages. It also records visits and campaigns on the operator’s website. For better and more targeted delivery of offers and customization of messages or communications automatically processes, analyzes, profiles and evaluates the activity and interest measurement of users.

Data obtained in other cases:

• residential address and email address for notification and communication purposes,
• tax number or ID Number for the purposes of possible enforcement in case of non-fulfillment of obligations (e.g. non-payment of an invoice),
• photos, videos and other content relating to the individual (e.g. publication of images of individuals on the company’s website) for the purposes of documenting activities and informing the public about the company’s work and events;
• other purposes for which the individual agrees with consent.

If an individual gives his consent to the processing of personal data and at some point no longer wishes to do so, he can request the termination of the processing of personal data by sending a request by e-mail to info@riko-ekos.sior by regular mail to the company address. Revocation of consent does not affect the lawfulness of processing based on consent prior to its revocation.

Processing is necessary to protect the vital interests of the individual

In accordance with the provisions of the EU General Regulation on the Protection of Personal Data (GDPR), the controller of personal data must, at the consumer’s request:

• to confirm whether the data relating to him is being processed or not, and to enable him to view the personal data relating to him;
• provide a printout of personal data relating to him;
• to give the opportunity to correct or supplement your personal data;
• give the possibility of partial or complete deletion of personal data;
• give the possibility of transferring personal data to another provider of related services;
• to give the possibility of partial or complete withdrawal of consent to the processing of personal data.

The company can process the personal data of the individual to whom the personal data relates, insofar as this is necessary to protect his vital interests. In this way, the company can search for an individual’s personal document, check whether this person exists in its database, study his medical history or establish contact with his relatives, for which the company does not need his consent. The above applies in cases where this is absolutely necessary to protect the vital interests of the individual.

Storage and deletion of personal data

The company will keep personal data only as long as it is necessary to fulfill the purpose for which the personal data was collected and processed. If the company processes data on the basis of the law, it will keep it for the period prescribed by law. Here, some data is kept for the duration of cooperation with the company, while some data must be kept permanently.

Personal data that the company processes on the basis of a contractual relationship with an individual is kept by the company for the period necessary for the execution of the contract and for 6 years after its termination, except in cases where a dispute arises between the individual and the company regarding the contract. In such a case, the company keeps the data for 10 years after the finality of the court decision, arbitration or court settlement or, if there was no court dispute, for 5 years from the date of the peaceful resolution of the dispute.

Those personal data that the company processes on the basis of the individual’s personal consent or legitimate interest will be kept by the company until the consent is revoked or until the data is deleted. After receiving the cancellation or request for deletion, the data will be deleted within 15 days at the latest. The company can delete this data even before cancellation, when the purpose of personal data processing has been achieved or if it is stipulated by law.

Exceptionally, the company may refuse a request for deletion for reasons from the General Regulation, such as: exercise of the right to freedom of expression and information, fulfillment of the legal obligation of processing, reasons of public interest in the field of public health, purposes of archiving in the public interest, scientific or historical research purposes or statistical purposes, the exercise or defense of legal claims.

After the retention period has expired, the company must effectively and permanently delete or anonymize personal data so that it can no longer be linked to a specific individual.

Contractual processing of personal data

The company can trust a contractual processor for individual processing of personal data on the basis of a contractual processing agreement. Contractual processors can process confidential data exclusively on behalf of the controller, within the limits of his authority, which is written in a written contract or other legal act and in accordance with the purposes defined in this privacy policy.

The contractual processors with whom the company cooperates are mainly:

• accounting services and other providers of legal and business advice;
• infrastructure maintainers (video surveillance, security, cleaning services);
• maintainers of information systems;
• e-mail service providers and software providers, cloud services (e.g. Riko Ekos doo website, Microsoft, Google);
• providers of social networks and online advertising (Google, Facebook, Instagram, etc.).

Contractual processors and storage area

The controller can also forward the collected personal data to its contractual processors, who can process the data exclusively within the framework of the controller’s instructions and authorizations and who are bound by a written contract concluded with the controller to ensure an adequate level of personal data protection, namely: for CRM, e- mail marketing system and marketing automation system. The provider keeps collections of personal data in the EU and does not export them to third countries. The controller can provide personal data to digital advertising platforms (Google, Facebook, LinkedIn, etc.) and use their cookies, which enable the controller to create more precise segments, display targeted ads and remarket. This allows the user to receive more relevant advertisements on these platforms from the operator.

Under no circumstances will the company provide personal data of an individual to unauthorized third parties.

Contract processors may only process personal data within the framework of the company’s instructions and may not use personal data for any other purposes.

Cookies

As a user of the website www.riko-ekos.si, you agree to cookies being loaded onto your computer to ensure the operation of all website functions, web analytics and advanced advertising. The following cookies are loaded:

• Google Analytics cookies for analytical purposes;
• Google cookies for remarketing and advertising;
• Facebook cookies for remarketing and advertising;
• Addthis cookies to display social sharing buttons and pop-ups and exposure;
• Cookies are marketing automation tools for monitoring user activity on the website.

Cookies enable certain contents or functions of the application to be adapted for a specific visitor, according to his choices or preferences or according to the characteristics of his terminal equipment. Cookies for analytical purposes enable continuous improvement of the website.

Cookies are not necessary but can significantly improve the user experience. We use cookies on the pages exclusively to analyze website traffic. Please note that by using the website you agree that we may use cookies.

They are used to store data about the state of the individual website, help to collect statistics about users and website visits, etc. With the help of cookies, we can therefore evaluate the effectiveness of the design of our website.

Individual rights regarding data processing

You can send a request for access to information about which of your personal data we store at any time to our e-mail address or by regular mail to the company headquarters, or you can also call us by phone. You can withdraw your consent to the further use of personal data at any time by sending this request to our e-mail address or by regular mail to the company’s headquarters.

In accordance with the General Regulation, an individual has the following personal data protection rights:

• He can request information about whether we have his personal data and, if so, what data we have and on what basis we have it and why we use it.
• He can request access to his personal data, which allows him to receive a copy of the personal data held by the company and to check whether the company is processing it lawfully.
• It may request corrections of personal data, such as the correction of incomplete or inaccurate personal data.
• He can request the deletion of his personal data when there is no reason for further processing or when he exercises his right to object to further processing.
• He may object to the further processing of personal data where the company refers to a legitimate business interest (even in the case of a third party’s legitimate interest), when there are reasons related to the individual’s special situation; the individual has the right to object at any time if the company processes personal data for direct marketing purposes.
• He can request the restriction of the processing of his personal data, which means the interruption of the processing of the personal data, for example, if the individual wants the company to establish the accuracy or to check the reasons for the further processing of the personal data.
• You may request the transfer of your personal data in a structured electronic form to another controller, as far as possible and feasible.
• He can revoke the consent or consent he gave to the collection, processing and transfer of his personal data for a specific purpose; upon receipt of notice that he has withdrawn his consent, the Company will cease to process the personal data for the purposes for which it was originally accepted, unless the Company has no other lawful legal basis for doing so lawfully.

If an individual wishes to exercise any of the above-mentioned rights, he can send a request by e-mail to or by regular mail to the address of the company.

Access to an individual’s personal data and asserted rights is free for the individual. However, the company may charge a reasonable fee if the data subject’s request is manifestly unfounded or excessive, especially if it is repeated. In such a case, the company can also reject the request.

In the case of exercising the rights under this title, the company may have to request certain information from you that will help it confirm the identity of the individual, which is only a security measure to ensure that personal data is not disclosed to unauthorized persons.

When exercising the rights under this title, an individual can use the Information Commissioner’s form, which is available on their website. Link to:https://www.ip-rs.si/fileadmin/user_upload/doc/obrazci/ZVOP/Zahteva_za_esznanitev_z_lastnimi_osebnimi_podatki__Obrazec_SLOP_.doc

If an individual believes that his rights have been violated, he can turn to the supervisory authority for protection or assistance. to the information officer. Link to:https://www.ip-rs.si/legislativa/reforma-evropskega-legislativnego-okvira-za-varstvo-osebnih-podatkov/klucna-podrocja-uredbe/prijava-krsitev/

If an individual has any questions regarding the processing of their personal data, you can always contact our company by e-mail at or by regular mail at the company address.

Announcement of changes

Any change to our personal data protection policy will be published on the company website: by using the website, the individual confirms that they accept and agree to the entire content of this personal data protection policy.

The personal data protection policy was adopted by Riko Ekos on 12 December 2019.